Specific intercultural training with real added value

Systemic approach – Intercultural support on 3 levels

Intercultural training, coaching and intercultural consulting

What distinguishes us from other providers of classic intercultural training is that we include not only the purely intercultural level, but also the personal and organizational level in our seminars and workshops. This triple approach allows you to increase your success rate above average – for comparable investments.

Our approach is based on the following principle:

1. Cultural level: It is essential to understand and internalize cultural differences. However, these country-specifics represent only one of the three levels of intercultural understanding.
2. Individual level: Another essential factor is recognizing and reflecting on one’s own behavior and the drivers for this behavior. One must recognize how one affects other people abroad and how this influences the efficiency and success of their work in an intercultural environment. For this reason, as well as due to our many years of experience in intercultural support, we actively consider this component in our intercultural measures.
3. Company level: If an internationally active employee has high intercultural competence (cultural level) and self-reflection (individual level), but the company has not established the necessary structures for successful cooperation, intercultural success is still at risk. In order for all people involved to embark on the path with enthusiasm and complete it, results and expectations must be communicated clearly and distinctly. Unclear structures, roles and communication channels, as well as a lack of involvement of those affected, disrupt trust in projects and organizations.

Systemic approach – Your benefit

Since we consider and connect all 3 levels in our systemic approach, we enable participants not only to develop culturally appropriate, but also individual and company-compliant action strategies and thus significantly increase their action efficiency in a short time.

Our experts from practical business:

Intercultural training, coaching and organizational development

These characteristics are particularly important to us with regard to the qualification and experience of our experts:

• They come from the target region and have absorbed the country-specifics virtually “with their mother’s milk”
• They have several years of professional and management experience in the target country. As a result, they were in the “customer’s shoes” and are therefore able to enable customers to develop realistic action strategies from practice and not from literature.
• High methodological competence: Not the best soccer players are the best soccer coaches. Only the combination of country-specific knowledge, professional experience and the right methodological competence enables our experts to successfully advise our customers and cover all 3 levels of the systemic approach.

Overview of intercultural training courses

General intercultural training

In our general intercultural training, the es­sen­tial skills for tar­geted in­ter­cul­tural com­mu­ni­ca­tion and smooth co­op­er­a­tion with in­ter­na­tional part­ners are taught. Through prac­ti­cal ex­er­cises and case stud­ies, the train­ing par­tic­i­pants learn how to deal par­tic­u­larly ef­fi­ciently with con­crete chal­lenges in the tar­get re­gion — for ex­am­ple, tar­get-ori­ented strate­gies in ne­go­ti­a­tions or pro­fes­sional cus­tomer-sup­plier man­age­ment.

Intercultural training for expatriation and repatriation

Through in­ter­cul­tural prepa­ra­tion and fol­low-up, dif­fi­cul­ties dur­ing ex­pa­tri­a­tion and re­turn can be ef­fec­tively re­duced — thus sig­nif­i­cantly in­creas­ing the suc­cess rate of ex­pa­tri­a­tions. In ad­di­tion to pre­par­ing the em­ployee to be ex­pa­tri­ated, our range of ex­pa­tri­a­tion train­ing also in­cludes prepa­ra­tion for fam­ily mem­bers. For re­turn­ing from abroad, we offer spe­cial re-in­te­gra­tion courses.

Intercultural sales and negotiation training

Many com­pa­nies enter into dis­cus­sions with the idea that busi­ness ne­go­ti­a­tions in the busi­ness en­vi­ron­ment are sim­i­lar every­where. A de­lu­sion. In­ter­na­tional ne­go­ti­a­tions often fail after the first con­ver­sa­tion.
Com­pa­nies that are aware of the cul­tural re­quire­ments of the tar­get re­gion can sig­nif­i­cantly in­crease their suc­cess rates in ne­go­ti­a­tions and sales.

Our quality promise!

To ensure a high-quality methodical approach, our experts have one or more of the following qualifications:

• Certification as intercultural trainers from renowned international institutes
• Coach training
• Experience as a systemic organizational developer

In this way, we ensure the quality standards we set ourselves and our customers.